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    Contacting Staff

    Guidelines for parents' communications with school

    Email / phone protocol

    As a communication tool the phone and email are the most effective way that Parents can contact staff.

    Phone

    'One number, one school' has operated since September. This means that parents phone the school directly to south wing and are then directed to the phone of the relevant teacher / manager and a message left.

    Email

    Staff can be contacted by email by placing the initial of the teacher's first name followed by their surname and then

    @fortismere.org.uk

    An example would be for the teacher Jane Blogs - jblogs@fortismere.org.uk  and in cases where this response is not the final resolution, an indication of further actions to be taken will be communicated. Staff will make an initial response to communication received within seven working days.

    Phone / Emails / Letters

    Problems

    Staff to contact

    School closures
    School email
    Contact student in emergency
    Phone school
    Daily absence
    Tutor/attendance line - 0208 365 4429
    Problems within tutor group
    Tutor
    Friendship issues in school
    Tutor
    Bullying
    Tutor
    Any of the above not being resolved
    Head of College
    Long term absences - over one week
    Head of College
    Larger issues to do with year group
    Head of College
    Academic progress across school
    Head of College
    Issues with homework
    Subject teacher
    Issues with subject area
    Subject teacher
    Academic progress within subject
    Head of Department
    Queries within subject
    Head of Department
    Response to letters sent
    Name at bottom of letter
    Linc contracts
    Head of College/Linc teachers
    Bigger concerns of particular key stage
    Key Stage Assistant Heads
    Issues outside of school
    Email school who will then direct issue to relevant Manager in charge
    General information or school issue
    Email school who will then direct issue to relevant Manager in charge

     

    Contact The School

    020 8365 4400